Privacy Policy
ThinkBig Networks
This Privacy Policy was last updated November 16, 2016.

THINKBIGNETWORKS, LLC is a Maryland limited liability company with its principal mailing address at P.O. Box 1388,Brooklandville, MD 21022 (“ThinkBig”) and is the owner and operator of, and other websites, mobile applications and other distribution channels ThinkBig designates from time to time (collectively, “Websites”). ThinkBig is committed to protecting the online privacy of visitors to the Websites.

This Privacy Policy (“Policy”) discloses the privacy practices for the Websites. This Policy applies solely to information collected by ThinkBig and its subsidiaries, its affiliates, and its service partners via the Websites. This Policy will notify you of the following:

What personally identifiable information is collected from you through the Websites, how it is used, and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Please note that the Policy does not impact information collected by other means or by third parties. We encourage you to read the privacy policies and terms of use of websites you visit.

ThinkBig reserves the right to change or modify this Privacy Policy at any time and in its sole discretion. If we make changes to this Privacy Policy, we will provide notice of such changes, such as sending an email notification, providing notice through the Websites or updating the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the channels or otherwise interact with us to stay informed about our information practices or ways you can help protect your privacy.

This Privacy Policy is an integral part of our Terms of Use, which you can view here.


1. Information We Collect and How We May Use It

A. Personally Identifiable Information – At various locations on the Websites, such as areas where you may request information (including Contact us, Careers or customer support) and/or sign up for newsletters updates, events and promotions, you may provide us personally identifiable information such as name, mailing address, telephone number or email address. If you choose to give us personally identifiable information through the Websites, we will collect and retain that personally identifiable information.

We do not use your personally identifiable information or share it with others except as described in this Policy. We will provide specific notice at the time of collection if we are going to use personally identifiable information in ways not set forth in this Privacy Policy.

We, our affiliates, and our service partners may use your personally identifiable information to:
contact you via email, telephone, or standard mail in the future to tell you about broadband internet services, events and promotions (including by sending you e-newsletters, marketing communications and announcements from ThinkBig and its service partners).

You may opt out of these communications at any time. Please email your opt out request for any form of communications or indicate your preference of such communications to:

In addition, we, our affiliates, and our service partners may use your personally identifiable information to:
respond to you regarding the reason you contacted us and provide customer service;
personalize and enhance your visits to the Websites;
deliver services you request or purchase via the Websites, where available; and
investigate, enforce and apply our Privacy Policy and Terms of Use.

B. When You Register for Services – For your convenience and in our discretion from time to time, the Websites may make it possible for you to register your residence for broadband internet services. To register via the Websites, you must create an account and provide financial information such as credit card number and type, billing address, and expiration date, in addition to personally identifiable information such as name, billing address, telephone number, email, and the address you are requesting broadband services. Currently this information is provided to and collected by our third party payment processor. Your financial information and your name and physical address are used:
to complete your registration for the broadband services you select;
to create a unique account for you and to administer it;
for billing purposes; and
to contact you if we have questions about your payment.

Registration information retained by ThinkBig includes payment confirmation notices, including price of the services, the address associated with the payment, payment authorization number, and last 4 digits of the credit card number or other form of payment (please see our Terms of Use for additional information related to online payments) or other forms of payment.

Registration information retained by ThinkBig includes payment confirmation notices, including price of the services, the address associated with the payment, payment authorization number, and last 4 digits of the credit card number or other form of payment (please see our Terms of Use for additional information related to online payments) or other forms of payment.

By using the Websites, you provide consent for ThinkBig, and its personnel to collect personally identifiable information about each user and email address associated with your account in accordance with our Privacy Policy.

C. Non-Personal Information – When you use the Websites, we may also collect non-personal information, which we define as information that cannot be used by itself to identify you personally. Non-personal information includes, but is not limited to, technical information (such as your IP address, the type of browser you are using, and the websites you visit immediately before and immediately after you visit the Websites) and demographic information (your age, gender, income, education, profession, area code, zip code, etc.). Non-personal information also includes, without limitation, other anonymous data involving your use of the Websites, such as the Websites you visit and the terms you enter into the search or select functions of the Websites. We or our service providers may collect this information by automated means, using technologies such as cookies, Web server logs, and Web beacons.

D. Cookies – We use “cookies” to store information and enhance your visits to the Websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not store personally identifiable information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what websites, pages, or advertisements your browser has accessed.

We use cookies to enhance your visits to the Websites. For example, cookies can personalize page displays and keep track of selections you make so that you do not have to re-enter selections while the cookie is active.

You generally can refuse and/or delete cookies. See your Internet browser “Help” file for instructions. Please note that some of our Website functionalities utilize cookies and might not work for you if you refuse or delete cookies.

E. Web Beacons – We also may use “web beacons” (also often called “clear GIFs”, “clear pixels”, “1×1 GIFs”, or “1×1 pixels”) which are tiny graphic image files, embedded in a web page in GIF, jpeg or HTML format, that provide a presence on the web page and send back to its home server information from your browser, such as the IP address, the URL of the page on which the web beacon is located, the type of browser that is accessing the site and the ID number of any cookies on your computer previously placed by that server.

We may use web beacons to collect non-personal information about your use of the Websites and the websites of selected sponsors and advertisers, and your use of special promotions or content. This information allows us to statistically monitor how many people are using the Websites and selected sponsors’ and advertisers’ sites. Our web beacons are not used to track your activity outside of the Websites or those of our sponsors. We do not link non-personal information from web beacons to personally identifiable information without your permission.

We want to make our Websites as engaging and useful as possible. Accordingly, we may use your non-personal information for market research and data analytics.

We reserve the right to use, disclose, license, assign or otherwise transfer information which is not personally identifiable information as we find appropriate.

F. “Do Not Track” Signals – We currently do not process or comply with any web browser’s “do not track” signal or similar mechanism that indicates a request to disable online tracking of individual users who visit the Websites or use our services, unless otherwise stated in a service-specific privacy statement.

G. Mobile Device Information – We collect information about the mobile device you use to access or use the Websites, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications. With your consent, we may also collect information about the location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Websites. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.

H. We do not knowingly collect any personal information from children under the age of 13. The Websites are not for use by children and we request that children under the age of 13 not use the Websites or submit any personal information through the websites. If we are advised, in writing, that we have inadvertently received information from a child under 13 years of age, we will remove such information from our database.

I. We may also obtain information about you from other sources and combine that with information we collect directly. For example, we may collect information about you when you post content to our pages or feeds on third party social media sites, or if you use credentials (e.g., username and password) from a third party site to create or log into your ThinkBig Account “MyBroadband”

2. Disclosure of Information We Collect – Except as specifically set forth in this Policy, we do not share your personally identifiable information with any non-affiliated third party without your permission.

A. Corporate Family, Service Providers, and Affiliates – We may share your personally identifiable information with our affiliates and third party service providers, and with our and their employees, and agents, and with certain websites that are controlled by us or by entities under common control with us, so that they and we can offer you products and services that may be of interest to you. We endeavor to restrict access to personally identifiable information to those individuals who need to know that information in order to operate, develop or improve our services or assist you in the installation or provision of the services that you are inquiring about. These individuals are bound by confidentiality obligations and may be subject to discipline if they fail to meet these obligations.

B. When You Review your Account for Services – If you use the Websites to create a MyBroadband account as an existing customer for broadband or other services, in order to verify your identity and process your registration, we may share financial information and personally identifiable information you provide with third-party payment processors and agents to service your account and questions. Otherwise, we do not share your financial information with third parties.

C. Service Providers – We sometimes engage unaffiliated businesses to assist us in providing you certain services on the Website and in the installation of certain of the broad band services. For example, we may use third parties to provide advertising, marketing and promotional assistance, process credit card transactions, provide installation or construction services, provide email services, or facilitate our online services. In those instances, we may share your personally identifiable information with them for the purposes of their delivering services and processing payment for you in connection with your request. These businesses also may collect both personally identifiable information you provide and non-personal information about your visits to the Websites and other websites via cookies and web beacons to help them provide their services to us. The information collected by the cookies and Web beacons (including your IP address) will be disclosed to these service providers, who use the information to evaluate your use of the Websites. These businesses may also aggregate your non-personal information for use in targeted advertising, marketing research, and other similar purposes. If you want to prevent a third party business from collecting and using this information, you may visit the third party advertiser’s website directly and opt-out.

This Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Websites or to individuals that we do not manage or employ. While we attempt to enable access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. Please make sure to review the privacy policies of any Third Party Services you access.

D. Business Transactions Involving ThinkBig – ThinkBig may buy other entities or business assets, or sell all or part of our business or assets, or combine with other businesses. If so, personally identifiable information as well as and non-personal information that we have collected may be transferred as part of the transaction. We specifically reserve the right to transfer or share a copy of personally identifiable information collected from the Websites to the buyer or transferee of that portion of our business relating to that information. Should such a transaction occur, we will use reasonable efforts to direct the buyer or transferee to use personally identifiable information you have provided to us in a manner that is consistent with this Policy.

E. Aggregate Information – We may disclose aggregate information, such as demographic information and our statistical analyses of such demographic information, to third parties, including advertisers or other business partners. This aggregate information is not linked to any personally identifiable information.

F. Other Disclosures – We may disclose personally identifiable information when we are required or requested to do so by law or legal process, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights, agreements, and policies, including but not limited to this Policy and/or our Terms of Use; and when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of ThinkBig, our users, or others.

3. Protecting Your Personal Information

ThinkBig takes the privacy and security of its customer’s personal information seriously. We maintain physical, electronic, and procedural safeguards to secure your personally identifiable information whether submitted on the Websites or provided to us through other means. However, there is always some risk in transmitting information electronically. The Personal Information we collect is stored by us or by our third-party designees within databases that we or our third-party designees control. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. For example, when our registration form asks users to enter sensitive information (such as a payment information details such as credit card numbers), that information is encrypted. We also limit the time that we retain such credit card information in accordance with our data retention policy. However, we cannot guarantee the security of our or our third-party designees’ databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us or our third-party designees over the Internet or that information we share with others as permitted by this Policy will always be held secure by them.

In particular, email sent to or from the Websites or to or from our customer service email may not be secure, and you should therefore take special care in deciding what information you send to us via email or through the Websites. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your personally identifiable information. In the event of a breach of the confidentiality or security of your personally identifiable information, we will notify you as required by law, if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address(es) we have on record for you or through alternative means. You should also take care with how you handle and disclose your personally identifiable information. Please refer to the Federal Trade Commission’s website at for information about how to protect yourself against identity theft. Please note that once you leave the Websites, whether independently or via links from the Websites, the privacy policies of the site to which you migrate will apply. This Privacy Policy applies to your interactions with our Websites only.

Access to your own personal information is available through a unique user ID and password selected by you. This password is encrypted while transmitted from your browser to our services and stored on our servers. To protect the security of your personal information, never share your password to anyone. To help protect and keep your personal information safe, choose complex and independent passwords for each website and service you maintain an account with. This helps keep any breach of your accounts isolated to one service. Also use caution in using birthday, address, phone number, PIN number or any other easily guessable information as your password.


4. Your Choices

To opt out of marketing communications, you may:
– use the unsubscribe link at the bottom of any marketing email message; or
– email your request to

Please be aware that if you opt out of marketing communications, we may not be able to provide information and services to you.

To change or delete your personally identifiable information collected via the Websites, please:
– email your request to

With your consent, we may collect information about your actual location when you use our mobile applications. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our mobile applications may no longer function if you do so. Some features of our mobile applications may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application (e.g., to send invitations to your contacts to visit the Websites or use our Programs). If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our mobile applications. You may opt out of receiving our ads as part of a customized campaign conducted on third party social media sites, such as Facebook, by emailing us at

Please allow 10 business days for the request to be processed. After receiving a request to change or delete your information, we will make reasonable efforts to ensure that all of your personally identifiable information stored in databases we actively use to operate the Websites will be updated, corrected, changed or deactivated, as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active website databases. We may retain such information to resolve disputes, troubleshoot problems and enforce our terms and conditions of use. In addition, it is not technologically possible to remove each and every record of the information you have provided to us.

Please note that some services and information may not be available to you if you do not provide personally identifiable information or if you withdraw it after you provide it.

5. Links to Other Sites – The Websites may contain links to other websites maintained by third parties. Please be aware that ThinkBig has no control over linked sites and is not responsible for the privacy practices or the content of such sites. We encourage you to check the applicable privacy policy of these other sites before you provide to them any personally identifiable information.

6. California Privacy Rights – ThinkBig does not knowingly collect personal information from residents of California, and the Websites are not intended for residents of California. However, under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship certain information with respect to the types of personal information the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. Note that currently ThinkBig only provides broadband services to those residents living in the Eastern Shore of the State of Maryland. If you are a CA resident, but own property in the area that we service and seek to obtain our broadband services, then to exercise your rights, you may make one request each year by emailing us at with “Request for California Privacy Information” on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family and the relevant property address in question.

7. Implied Consent Under CASL – ThinkBig does not knowingly collect personal information from residents of Canada, and the Websites are not intended for residents of Canada. Note that currently ThinkBig only provides broadband services to those residents living in Canada. Persons in Canada who contact us and/or provide their telephone number or email address are providing implied consent under Canada’s Anti-Spam Legislation (CASL) for us, our affiliate companies, and our ThinkBig franchisees to send them electronic marketing communications under CASL. See the end of this policy for contact information for us, our affiliate companies, and our ThinkBig franchisees, as required under CASL. If you do not wish to give this consent under CASL, please do not provide your telephone number or email address. You may cancel this implied consent at any time by opting out as described in this Policy.

8. International Users – ThinkBig does not knowingly collect personal information from residents of living outside the United States or the State of Maryland, and the Websites are not intended for residents living outside of the United States or outside of the State of Maryland. Note that currently ThinkBig only provides broadband services to those residents living in the United States. If you access the Websites from outside the United States, your connection may be through and to servers located in your country or the United States. Any personal information you provide may be processed and maintained in the United States on servers and/or other network systems operated by us or for our benefit. Regardless of where you live, you consent to have your personal information transferred, processed and stored in the United States, and allow us to use and collect your personal information in accordance with this Privacy Policy. IF YOU ACCESS THE WEBSITES FROM AND/OR RESIDE OUTSIDE OF THE UNITED STATES, YOUR INFORMATION MAY BE STORED, TRANSMITTED AND SHARED IN ACCORDANCE WITH U.S. DATA PRIVACY LAWS WHICH MAY NOT BE EQUIVALENT TO THOSE IN EFFECT IN YOUR COUNTRY. YOU EXPRESSLY AGREE THAT YOU WILL NOT USE THE WEBSITE WITH ANY EXPECTATION OF GREATER PRIVACY RIGHTS THAN THOSE TO WHICH YOU HAVE EXPRESSLY AGREED AS STATED IN THIS PRIVACY POLICY.


9. Changes to Policy – We reserve the right to change this Policy at any time, so please review it frequently.

Changes to the Policy will take effect as soon as they are posted as described above, except that, if we are going to use Personal Information in a manner materially different from the manner stated at the time we collected it, we will notify you by posting a notice on the Websites for 30 days.

10. Contact Us – If you have questions or concerns regarding our Policy, please contact us by email at, or via regular mail to:

ThinkBigNetworks, LLC

P.O. Box 1388
Brooklandville, MD 21022

11. CASL Contact Information – As required under CASL, Contact Information for ThinkBig, its affiliate companies, and its franchisees is:

ThinkBigNetworks, LLC

P.O. Box 1388
Brooklandville, MD 21022