Who is IQ Fiber?

IQ Fiber is a rapidly expanding fiber-optic internet service provider. We provide the fastest and most reliable internet access, all while maintaining a 4.8-star rating on Google with thousands of reviews.

You’ll see the same people, but your experience is going to be even better.

We will be upgrading your 100% fiber-optic network to deliver the speed and reliability you’ll need for decades to come.
Live, in-house experts will be available to help 24/7 – and 93% of calls are answered in under 30 seconds!
Our customers love us. We average 4.8 Google stars on over 3,000 reviews.
We will monitor your network and proactively reach out during network events – day or night. We will also monitor for signs of degraded service and troubleshoot so we can fix the problem (often before you even notice it).

What’s Changing (and What’s Not)

The transition from ThinkBig Networks to IQ Fiber will be seamless. Your current fiber internet service in Maryland will stay fast and reliable — we’re simply upgrading your experience with stronger technology, and expert 24/7 customer support. In short, your fiber internet stays the same — fast, reliable, and built for your home — but your overall experience gets even better with IQ Fiber’s transparency, technology, and attentive service.

What’s Staying the Same	What’s Changing
Your 100% fiber-optic internet connection	Your account and billing portal will move to IQ Fiber’s platform. You’ll be able to make changes, open a support ticket, and view your bill at any time.
Your monthly price and service plan	You’ll receive emails and billing statements from IQ Fiber instead of ThinkBig.
Your equipment and setup	No need to replace or restart anything — your current setup works perfectly with IQ Fiber’s fiber-optic internet service.
Your great customer experience	Now backed by IQ Fiber’s 24/7 U.S.-based customer support for faster, more personalized help.
Your local, reliable network	You’ll benefit from IQ Fiber’s expanded, future-proof fiber network serving Maryland neighborhoods.

Fast

100% fiber-optic internet offers the fastest upload and download speeds available. Lag? What’s that?

Stress-Free

Our Stress-Free Guarantee means no fees, contracts, data caps, WiFi equipment charges. And we’ve never increased our prices.

Reliable

Say goodbye to glitches, wait times, and network instability with our consistent wall-to-wall coverage and 99.99% network availability.

Attentive

Unlike your teenagers, we proactively monitor your WiFi service, answer your call, are on time, and pick up after ourselves. We pay attention – so you don’t have to.

Frequently Asked Questions

Will my internet service be interrupted during the transition?

Nope — your internet service will stay connected and uninterrupted throughout the transition. You won’t even notice the change. Behind the scenes, we’re powering up your experience with IQ Fiber’s stronger fiber-optic network, expert support team, and always-on reliability.

Will my monthly price or plan change?

You will receive a letter confirming your plan, speed, price, and monthly payment date before the transition to IQ Fiber. For most customers, there will be no changes to your internet plan or monthly price. If there are any updates or changes, those details will be explained in your confirmation details. IQ Fiber is proud to offer transparent, stress-free internet service — that means no contracts, no hidden fees, and no equipment rental charges. In fact, you won’t be charged taxes. The changes made to a few customers are to ensure we are living up to our promises. Our mission is simple: to give Maryland customers fast, dependable fiber internet without surprises.

Do I need to replace any of my equipment?

Not at all. The equipment you already have will continue to deliver the same fiber-optic speed and reliable internet you enjoy today. There’s no need to restart, replace, or reset anything. IQ Fiber’s technology integrates seamlessly with your existing setup — so your connection just keeps working, smarter and stronger.

How will I receive my bill after the transition?

After the transition, we’ll send you an email with everything you need to access your new IQ Fiber account portal. You’ll be able to view and pay your bill, update payment methods, and see your full billing history — all in one place. You’ll also receive a monthly account statement from IQ Fiber for your convenience.

Will my saved autopay information carry over?

Yes — your autopay payment information will automatically carry over. Once the billing migration is complete, you’ll receive instructions for logging into your new IQ Fiber portal and reviewing your payment details.

Where will I log in to manage my account?

You’ll soon be managing everything through your new IQ Fiber account portal. After the brand transition, we’ll send you all the details you need to create your login and access your account.

After the transition, how do I reach customer service?

One of the biggest benefits of joining IQ Fiber is access to our 24/7 in-house customer support team. We’re based right here in the U.S. – in your time zone. Basically, we are ready to help whenever you need it.

Here’s how to reach us:

Call: 1-800-495-4775 — Our support team is available 24/7 to help with billing, troubleshooting, or account questions.
Live Chat: Visit iqfiber.com and click the chat icon in the lower right corner for instant help.

Our customer service team answers 93% of calls in under 30 seconds, and each team member is a WiFi expert who is capable of helping with any issue, without endless transfers in a phone tree.

If you have any questions about the transition you can reach out to us now!

Is there anything I need to do?

If you’re on autopay, no other action is required. If you still need to add a credit card or ACH payment method, please do so prior to 11/30/2025. Otherwise, you’re good – we’ve got this covered.