Frequently Asked Questions

Coming Soon to Captain's Cove, Sudlersville, MD, Church Hill, MD, Centreville, MD, Ocean Pines, MD, Ocean City, MD, and more!


How fast is 1 GB Internet?
1 GB is 40 times faster than the national standard of 25 Mbps. That means you can download your favorite high definition TV show in seconds as opposed to minutes or even hours depending on your current connection.

How can I receive updates on progress in my area?
Follow FTS Fiber and ThinkBig on Facebook or sign up via our contact form for email updates.

When will you be coming to my neighborhood?
Check back when construction begins in late spring 2016 for a schedule. We will be updating our site and our Facebook page to show actual progress and to let you know when you should see us in your neighborhood.

How can I help move the build along?
Help out Team FTS by spreading the word in your community and educating your neighbors about the benefits of fiber to the house.

Fill out the customer interest form on our website and let us know you want to join the ThinkBig network. Also, visit us at on site demonstrations and information sessions throughout Kent County this summer and fall.

What is the installation process?
Prior to connecting your home or business, ThinkBig will set up a time to meet you at your property. The ThinkBig team will install a small unit on the exterior of the property with a wireless ready router. Before the team leaves, you will have a live super fast broadband Internet connection. The entire installation process should take less than 3 hours.

How can I join the FTS/ThinkBig team?
We are happy to talk to you about possible employment and partnership opportunities. We are growing companies looking to add interested folks to the team.

Service Interruptions.
In the case of a service interruption, ThinkBig will work diligently to bring the connection back up as soon as possible. In the event of a service interruption lasting more than 15 consecutive days (excluding Acts of God such as severe weather, earth quake, flooding, terrorism, fire, or major regional telecommunications infrastructure failure) a current ThinkBig customer may by written request to ThinkBig cancel their contract with no penalty.

Military Deployment.
ThinkBig supports our military personnel. If you are deployed by the military while under contract to ThinkBig, please contact us and we will work with you regarding your ThinkBig contract obligations.

Moving – sale of house.
If you sell your house while under contract to ThinkBig, you may terminate your contract with no penalty. Please submit a copy of your signed HUD document or other proof of sale to ThinkBig when requesting this termination.